If you have a complaint or concern about any aspect of your lesson experience or interactions with me, please let me know as soon as possible. Please give me full details of your complaint and I will undertake to treat it seriously, deal with it promptly and learn from it by reviewing or, if appropriate, improving my standards. 

Make your complaint to me either in person, by phone, or in an email to lucy@lucycampion.co.uk 

I will investigate your complaint during the following few days and will aim to: 

1. Find out what happened and what went wrong 
2. Make sure you receive an explanation and an apology if this is appropriate 
3. Identify what I can do to ensure that this problem does not arise again 
    

Raising concerns with the Interactive Teaching Method Teachers’ Association 

I am professionally registered with the Interactive Teaching Method Teachers’ Association. If you feel uncomfortable complaining directly to me or do not feel that your complaint has been resolved to your satisfaction; you can raise a complaint with the ITM. The complaints procedure is below: 

ITM TEACHERS’ ASSOCIATION COMPLAINTS AND DISCIPLINARY PROCEDURE 

 Students, teachers, or members of the general public who wish to make a formal complaint, are advised to do so in writing as soon as possible. 

Complaints should be sent to the ITM Council by email or by post. 

Email: council@itm-ta.org 

Post: ITM, 48 Mendip Road, Windmill Hill, Bristol, BS3 4NY 

The Council will acknowledge receipt of the complaint in writing within 10 working days and will investigate the matter within 30 days of receipt. If and when a matter is likely to take longer than 30 days, the involved parties will be informed as the investigation progresses.